The Difference Between Customer Service and Customer Experience

“The difference between customer service and customer experience is that while customer service is one piece of the puzzle — focused on human interaction and directly supporting customers — customer experience is the sum of the entire customer journey with your business.”

At Alpha Integrated, the promise we make to our customers is that you will always speak to a human on the phone. While larger companies may be focusing on quantity, we like to focus on quality. We genuinely want to make sure you are 100% satisfied with your service and will work hard to earn your trust. If you are having difficulties with your security system, or have any questions, we encourage you to give us a call so we can walk you through it.

As a family-owned company, we recognize the value in communication and connection. We want every customer to feel valued and appreciated. 

If you require a unique security system, no matter how complex, Alpha Integrated will work with you to come up with a solution. Give us a call today at (604) 583-2542 to speak with a representative.