What Is Elevator Monitoring in the Security Business?

Elevator monitoring refers to the remote supervision and emergency response services for elevator systems in order to ensure passenger safety and regulatory compliance. Some jurisdictions may require elevator monitoring and some insurers may require it for policy coverage.

So, what does elevator monitoring include?

It depends on your particular security systems and jurisdictions, but it may included a telephone or two-way radio inside an elevator so passengers can call for help.

• Monitoring of an elevator alarm if a passenger activates it.
• Monitoring of power interruption to an elevator.
• Coordination of dispatch for emergency services or repair as needed.

Compliance with regulatory requirements as some types of monitoring may be required by building codes including documentation of the system and system maintenance.
So, the phone or radio inside the elevator may be attached to a landline or cellular data or an IP connection in order to transmit messages. Trained professionals answer the calls 24/7, assess the situation, and initiate the proper response depending on what the message is.

Sometimes the monitoring station is ULC certified. This depends on the jurisdiction.

Obviously, elevator passengers feel safer if there is appropriate emergency communication hardware inside an elevator. Can you think of anything worse than getting into an elevator in a high-rise building and seeing a broken cord hanging out of the call box?

If you need information about elevator monitoring in your building, then please call us on the Lower Mainland at (604) 583-2542. We can answer your questions and help you get set up right to meet your regulatory compliance.

Alpha Integrated has over 30 years of experience in the security business. We offer a wide-range of state-of-the-art products, a knowledgeable and friendly staff, competitive pricing, and a business model with integrity that stands behind and services the products we carry and install. Our clients include commercial, multi-residential, residential, marine, and other venues. Please feel free to call us on the Lower Mainland at (604) 583-2542.